Frontdesk may process account details, business configuration, service information, conversation messages, customer contact details, booking data, integration identifiers and technical logs.
On public Frontdesk pages, first-party analytics record page paths, referral domains, campaign labels, device category, anonymous visitor and session identifiers, active time and scroll depth. Query strings, form values, IP addresses and message content are not stored in website analytics, and browser Do Not Track is respected.
The exact information depends on the channels and integrations a business enables.
02
PURPOSE
How information is used.
Information is used to answer enquiries, recommend services, check availability, create and manage bookings, transfer conversations, prevent abuse, maintain reliability and provide support.
03
SHARING AND CONTROL
Connected services receive only what the workflow needs.
When a business connects WhatsApp, SpaOS, Google Calendar or another provider, relevant data is exchanged with that provider to perform the requested action. Each provider operates under its own terms and privacy practices.
Businesses can disconnect integrations and request access, correction or deletion by contacting support@spaos.app.
04
RETENTION AND SECURITY
Keep information only as long as it serves a purpose.
Data is retained for service delivery, security, support and applicable legal obligations. Frontdesk uses access controls, tenant separation and protected secret storage, while no internet service can promise absolute security.